Frequently Asked Questions
q7gg Questions & Answers — Straight answers for players
Find answers to all questions about withdrawals, KYC verification, traditional Myanmar games and device usage, all on this one page.
This FAQ page gives straightforward answers to q7gg players' questions, covering how to deposit and withdraw, KYC document requirements, traditional Myanmar games such as Shan Koe Mee and 2D/3D lottery, and how to play smoothly on mobile — addressing the issues players most commonly run into. If you cannot find your answer here, you can also reach us any time through our 24-hour Live Chat.
Withdrawal Questions
That's correct. To withdraw at q7gg, the name on your account must match the name on the KBZPay, Wave Money, AYA Pay, or CB Pay account receiving the funds. If the names don't match, the withdrawal may be rejected. If that happens, contact our support team via Live Chat. This policy is in place to protect players.
The minimum withdrawal amount at q7gg is 20,000 Ks. Withdrawals below this amount are not possible. If your balance is under 20,000 Ks, keep playing until you reach that amount before withdrawing. The minimum deposit amount is also 20,000 Ks, and you can deposit via KBZPay, Wave Money, AYA Pay, or CB Pay.
A Pending withdrawal status is a normal part of the process. It means the finance team is reviewing your request, which typically completes within 10–45 minutes. The exact time may vary depending on the payment service provider's processing time. If it takes longer than that, contact our support team immediately via Live Chat.
q7gg works to keep its withdrawal service running smoothly 24 hours a day. Whether it's late at night or a day off, you can expect the same 10–45 minute arrival time. That said, processing times may vary slightly depending on the payment service provider's network.
After q7gg confirms your withdrawal, the funds arrive in your wallet within 10 to 45 minutes. The exact time depends on the payment transfer network. Generally, it does not take longer than this. You can expect the same timeframe regardless of which bank or e-wallet you withdraw to.
Documents and Verification
If your KYC documents are rejected, contact our Live Chat support right away and ask for the reason. The most common causes are blurry photos, a name mismatch, or incomplete documents. You can correct those issues and resubmit. Our support team will assist you in Burmese.
q7gg applies a KYC policy to protect financial security and prevent unauthorized money transfers. Withdrawals are only approved when the name on the player's account matches the name on the receiving wallet. This policy protects players and helps prevent account theft.
q7gg protects all player personal data using SSL encryption. NRC or passport copies you submit are used for KYC purposes only and will not be shared with third parties without your consent. You can read the full details in our Privacy Policy here.
q7gg may request KYC verification at the time of a first large withdrawal or when a security check is needed. Players who prepare their documents in advance will have a smoother withdrawal process and can avoid delays. You can contact our support team via Live Chat to get ready in advance.
An NRC card (National Registration Card) is the primary accepted document. If you don't have one, you can also submit a Myanmar passport. Whichever document you submit, your name and photo must be clearly visible, and you will need to submit both a selfie and a photo of your NRC or passport together.
Traditional Myanmar Games
Shan Koe Mee is a popular traditional card game in Myanmar where players compete against the dealer using their own hand of cards. Each player receives 3 cards, and the winner is determined based on the total value of those cards. You can play this game online at q7gg any time.
Yes. q7gg games run smoothly on mobile browsers, and traditional Myanmar games including Shan Koe Mee can be played on both Android and iOS phones. No separate app download is needed — just open q7gg.im in your browser and start playing right away.
3D lottery results are drawn randomly from numbers 000 to 999. q7gg runs this under a fair gaming policy and provides information to help players understand the results. q7gg does not offer number tips or predictions — the decision is entirely up to the player.
In 2D lottery, you pick a two-digit number from 00–99 and win if it matches the result. In 3D lottery, you pick a three-digit number from 000–999, and a correct match pays out a higher prize. Both are available on q7gg. q7gg does not offer any tip or prediction service for either game.
Devices and How to Use
On Android, open Chrome, go to q7gg.im, tap Menu (⋮) and select 'Add to Home screen'. On iPhone, open Safari, go to q7gg.im, tap the Share button, then select 'Add to Home Screen'. The shortcut will appear on your home screen so you can open q7gg just like an app — no app store download needed.
In Chrome, go to Settings > Privacy and Security > Clear browsing data, check 'Cached images and files', then delete. In Safari, go to Settings > Safari > Clear History and Website Data. Then reopen q7gg.im. This should speed things up. If it is still slow, contact Live Chat.
Yes. q7gg works smoothly on Chrome, Firefox, Samsung Internet and Safari — the browsers most used by players in Myanmar. Games, deposits/withdrawals and account management are all available through the browser, with the same full functionality as desktop.
q7gg is accessible on Android phones (Android 9+), iPhones (iOS 14+), iPads, Windows laptops/desktops and macOS computers, so players can play smoothly on any platform. Keeping your browser updated to the latest version will give you the best experience.
Need more help?
If you cannot find the answer to your question in this FAQ, q7gg's 24-hour customer support team can assist you in Myanmar language right away.
- Live Chat — 24 hours in Myanmar language
- [email protected]